FAQs

Do you send out samples?

I am sorry but we don't send samples.   If the mother of pearl button is not quite right for you, you can return it within 14 days and we will refund you. See our Returns Policy for more details.

Why is the button size different from the measurement stated on the website?
The buttons are handmade so there may be a few millimetres difference from the size listed on the website.

Why are the buttons not identical?
The mother of pearl buttons are made from a natural material and are crafted by hand so you may find that the size, thickness, finish and colour may vary slightly from button to button.

Are all the items in stock?
We have a small supply of buttons so we may sometimes have low stock.  Once stocks are low, we will order more but it may take a few weeks for them to get here as they are all handmade in Myanmar.

How do I wash items with the buttons on them?
Have a look at our Care Guide for all the information you need on how to wash items with our buttons on them.

Can I buy the buttons over the phone?
We are an online business so we can only accept orders through our website or other online platforms.  If you wish to discuss an order, please get in touch with us using the contact form.

Do you ship your buttons internationally?
At the moment we only deliver our buttons to customers in England, Wales, Scotland, Northern Ireland, Republic of Ireland, and the Isle of Mann.

What payment methods are accepted?
We use Shopify's payment gateway which accepts all major credit and debit cards.

I have not received an order confirmation email.
We send out an email confirming that we have received your order using our email address – kanukama.buttons@gmail.com. If you have not received the email, have a look at your spam folder as it just might be in there.   It also may be possible that you typed your email address incorrectly so our email was not able to reach you.   If you think that this has happened, send us an email with the date of your order and your name, and we will check it for you.

I have not received my order.
Check to see if your payment was authorised.  If it was not authorised, then we may not have been able to process your order.  Send us an email and we will try to get to the bottom of what has happened.

My buttons arrived damaged.
We want our buttons to arrive in a perfect condition.  If they have arrived damaged, please email photos to us as soon as possible so we can arrange for a duplicate item to be sent to you, if necessary. 

My order arrived incomplete.
If a button is missing (and you weren’t made aware of a stock shortage) or you’ve received something other than you were expecting, please let us know as soon as possible; attaching photographs if relevant.  For missing buttons, we will verify the order and arrange to send it as quickly as we possibly can.  If we have sent you a different button than you were expecting, please email us a photo showing what you have received so that we can make the appropriate arrangements. 

Can I change or cancel an order?
We aim to pack and ship your items as soon as you have placed your order so it may be a bit too late to change or cancel it. Nevertheless, send us an email and, if we have not already shipped your items, we will change or cancel it for you. 

Can I return an item?
If you are not completely delighted with our beautiful mother of pearl buttons, we will happily accept returns for a full refund. Have a look at our Returns Policy for more details.

 

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